Account control
Delete your account
You can request permanent deletion of a Bonus Batch customer or business account without reinstalling the app.
In the Bonus Batch app
- Open Profile, then Settings.
- Select Privacy & your data.
- Select Delete account and confirm the request.
Request deletion by email
Email support@bonusbatch.ca from the address connected to your account. Use the subject “Delete my Bonus Batch account” and state whether it is a customer or business account. Do not include card or banking details.
What happens next
We may send a verification code or ask for limited information to confirm ownership. After verification, we delete or de-identify the account and personal information that is no longer required. Active orders, claims, chargebacks, payouts, or investigations must be resolved first.
Transaction, tax, fraud-prevention, payout, and legal records may be retained for the period required by law or reasonably needed to protect customers, businesses, and Bonus Batch. Deleted accounts cannot be restored.