Canadian customer care
How can we help?
For the fastest help, email us from the address used for your order or business account and include the relevant order number or location.
Customer and order support
Email support@bonusbatch.ca. For a pickup issue, include your order number, business name, pickup time, and a brief description. Approved issue claims should be submitted within the claim window shown in the app.
Business support
Business owners and managers can use the same address for applications, listing help, access codes, connected locations, payout questions, and account changes.
Payment safety
Never email a full card number, bank password, or one-time banking code. Bonus Batch and Stripe will not ask you to send those details by email.
Privacy and account deletion
Review our privacy policy or use the account deletion page to make a request.